If an item is incorrect, missing, has an obvious quality problem, or is damaged in transit, please contact the store as soon as possible after receipt with your order number, a description of the issue, and any necessary images. We will assist in handling the issue.
Some made-to-order or personalized products may not be cancellable for a simple change of mind once production has begun. This does not affect our after-sales responsibilities for quality problems, incorrect or missing items, and similar issues.
Whether the order can be cancelled and how the request is handled depend on the actual fulfillment progress of the order.